Refund policy

Return Policy

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, unopened, with tags, and in its original packaging. Opened products, sale/discounted items, and gift cards are non-returnable.You’ll also need the receipt or proof of purchase.

To start a return, contact us at Support@stdcommerce.us 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions, you can always reach us at Support@stdcommerce.us

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

We do not accept returns for:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (e.g., opened beauty/cosmetic products)

  • Hazardous materials, flammable liquids, or gases

  • Opened products

  • Sale/discounted items

  • Gift cards

Please contact us if you have questions about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As above, your item must be unused, unopened, and in its original packaging. Opened or sale/discounted items are excluded from this right.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, please contact us at .